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Privacy Policy

Our contact details

Name: All Star Activities ltd

Address: All Star Activity Centre, Wyatt Road, Hereford, HR1 3BX

Phone Number: 07931 453 138



The type of personal information we collect

We currently collect and process the following information:

  • Your details, including name, address, email, phone number

    • Your payment details are not stored by All Star Activities ltd

  • The details of your child, including name, address, date of birth, medical, behavioural and dietary information

  • Collection passwords

The third party organisations we use to collect and process your data may also collect additional information, such as cookies. Please refer to each organisations privacy policy for more information:


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Booking your child into our activities

  • Providing additional information to support your child

We may also receive personal information indirectly, from the following sources in the following scenarios:

  • School or local authority due to safeguarding or behavioural needs

We use the information that you have given us in order to provide a childcare service or event service.

We may share this information with other organsiations who we have booked sessions with, for example, Halo Leisure, if the information is vital to safeguard you or your child. We may also share information with other educational bodies, such as schools, or the local authority.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting us on the details above.

  • We have a contractual obligation.

  • We have a legal obligation.

  • We have a vital interest.

  • We have a legitimate interest


How we store your personal information

Your information is securely stored.

We keep account information (that which you have given us for the purposes of created an account or making a booking) for seven years. We will then dispose your information by deleting your account from the system. Any printed material is kept in a secure room and will be destroyed within one year of the date printed.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at using the detail above if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the details above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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