Despite our booking system using calendar age, we operate in school years. This means the youngest child we can take is 4 years old, however, they MUST be attending reception at school. This is a requirement of our Early Years registration with Ofsted and is not flexible. The oldest children we take are in year 8 at school, meaning they are a maximum of 13. We do have flexibility at this age, often when it comes to children with SEND who will benefit from attending an additional year.

We endeavour to be inclusive and have experience with plenty of children that have required a little more assistance to maximise their day. We have a dedicated SENCO and some of our staff have specialist training such as 'autism awareness'. If you are concerned please get in touch with us and we can talk through how a day at camp might work. The only two aspects we struggle to offer is when your child may need consistent one on one support or specialist assistance.

The main camp runs from 9am to 4pm with the option to book early drop off from 8.05am and book late pick up until 5pm. Is it possible to collect your children slightly earlier although we prefer, for both the coaches and your children, for them to stay with us until 4pm when they've completed the day's activities and potentially received a Star reward. If you need to drop off or collect after 9am and before 4pm please let us know in advance as the camp doors are closed between these times and it the coaches/manager are busy it may take time to receive you.

We will always refund at least 50% of booking fee if given 48 hours notice; meaning a change in circumstances or long term illness is protected. Due to limited spaces, staff and equipment costs any notice under 48 hours will be unlikely to be refunded unless their are exceptional circumstances. When you book, payments are due within two weeks of booking (unless booking within two weeks of the start date of the camp). You will always receive a 95% refund* if you need to change dates or cancel up to two weeks prior to the start of the camp. After this refund decrease to 75% within a week and then 50% as mentioned previously. *Please be aware that childcare voucher payments are not able to be refunded.

Each day your child will need to have active wear; this means clothes that they can freely run around in, including sturdy footwear such as trainers. They will need a sports cap drinks bottle and also lunch, unless you wish to book lunch with us. Please consider the weather and pack wellies and a coat if required. You'll also need to keep an eye out for updates as during the warmer months we often bring out the water pistols and slip and slides so children will need swim kit and a towel too. Take note of any details/dates sent out in the camp information which will give you any additional kit requirements.

For both Holmer Academy and St Paul's, head to the main reception for drop off. If using Holmer Academy, please park in the retail park opposite and walk across as the car park is not big enough for 100 parents to come into it. When dropping off your children in the morning please speak to the coaches if you have any queries, need to confirm your collection password, need to complete additional forms (such as administering medicine) or have medication to hand over. When collecting please have your collection password memorised. This is especially important if different parents drop off and collect. Upon collection we suggest doing a quick check that your child has all their belongings - jumpers and coats usually being the main lost culprits.

Each day will usually include two breaks (one 15 minute and one 10 minute) as well as a 30 minute lunch break. We suggest packing snacks for both breaks as well as a well balanced lunch. Lunches are available with us for £3.60 per day. Lunches need to be booked in advance as we use an external caterer. Children will also get a choice of fruit and snack during breaktime.

We don't force children to participate but it's worth reinforcing with them that they'll enjoy their day much more if they do. Our sessions change every 50 minutes and we often give choice to overcome a child feeling this way. We check on children and keep a specific eye out for children that don't seem engaged so that we can support them. If you are concerned about your child's participation, please let us know.

The camp runs much more smoothly when all participants maintain an acceptable level of discipline. We try and encourage positive behaviour through our reward system. We also consider the reasons behind undesirable behaviour, such as attention seeking or the activity being too easy, and adapt to meet the needs of each individual while maintaining high standards. If bad or dangerous behaviour persists the Camp Manager will be informed and you may be contacted to discuss an action plan.

If your child has an allergy we will ask you to complete an Allergy management plan. This forms enables us to manage your child's condition, understand the severity and have strict processes in place should we need to action them. As a precaution against the most common and often severe allergy we do not use or allow nuts into our holiday camps.

We have a full documented complaints procedure which is both available electronically and at our camp venues. At both venues we also have a complaints book. If you have a concern with any aspect of the holiday camps please speak to one of the coaches or the Camp Manager. If you feel your concern hasn't been resolved please get in touch with or ask to be contacted by the Camp Director. Should you feel your concerns have not been dealt with you can escalate your concern to Ofsted, quoting our setting number.

If you would like to take a look at any of our policies we would be more than happy to send you an electronic copy, or alternatively you can browse through them during drop off or colleciton.

Each sport is lead by a coach with experience in that sport and therefore enables them to give coaching points throughout the sessions. Football, Archery*, Rugby, Netball, Unihoc, Tennis*, Softball, Amercian Football, Basketball*, Rounders, Lacrosse, Tchouckball, Table Tennis*, Handball, Volleyball, Cricket and Gymnastics* *Depending on equipment availability

Our instructors have a huge range of craft materials and come up with new crafts every day based on the weeks theme. Craft activities include: Collage, Mask masking, Candle Making, Modelling, Painting, Origami, Robot making, Noodle art, Pop up puppets, Textile design, Clay work

Everyone in camp is able to get involved in our multitude of games which are designed to engage full involvement and teamwork. Ice breakers, Dodgeball, Bib Tag, Playground games, Frisbee, Nerfball, 40-40 in, Orienteering, Parachute, Tag Kabaddi, Escape from Alcatraz, Keep up Challenges, Scatch, Mega Moves, as well as some slightly different 'games' such as Eating Competitions and the Gameshow!

We normally squeeze this lot in once per week: Lego and Lego Stop Motion Movie A fantastically creative session where children get to play with thousands of bricks both in free play and competition building. The older children will also get to build movie sets and use our tablets to direct their own stop motion movie! Cookery Our sessions enable children to have their cake and eat it - after they've been guided through the process of course picking up on seizing, mixing, beating and measuring skills along the way. We always make sure the cookery sessions feed into out weekly theme too - especially exciting during Halloween. Quad Bikes Our new electric quad bikes have three speed settings allowing us to help participants master the basics before moving on to a full on thrill ride. Hero Blast Laser tag has just been stepped with these hero blast taggers that give participants the chance to choose between one of three heroes before entering battle. Archery Tag A new activity for 2017 sees the use of safe, foam tipped arrows in a dodgeball style match where teams try to eliminate their opposition through shooting them with bows and arrows. Archery Our qualified Archery instructors will be teaching participants how to use both recurve and compound bows with the aim of hitting gold by the end of the sessions. Inflatables We have a selection of inflatables including our bouncy castle, terror slide and new pirate ship inflatable. Zorbs Bumping and bashing fun; these bubbles can be used in team games such as bubble football or used to front flip or roll about. Fortnite/Nerf The online game that swept the nation in 2018 is coming offline with our Frotnite/Nerf activity. Children will run around an area looking for Nerf guns to defeat their opposition.

Each Friday, during the last session of the day, we hold the Friday Fiesta. We invite all the children to dress in the style of the theme of the week and the coaches always dress up too. We have party games, dance, win loads of sweets (they've usually deserved it) and have a sample of our cookery. It's a fantastic way to round off a brilliant week.

During the warmer weeks we give the opportunity for those aged 8 and above to attend a one night camp at the All Star Activity Centre. The centre provides tented accommodation with indoor dining and wash facilities. The site has a 6 a-side football pitch, volleyball pitch, play frames, willow maze and obstacle course, as well as plenty of open space. We're also able to utilise our purpose built paintball pitch for an exclusive session playing paintball. Our low impact .50cal Paintball guns don't leave big bruises so after playing children can still enjoy a 'good nights sleep'. We provide two course evening meal, 'late night' snacks and breakfast. Transport to the Activity Centre is included in the overnight price of £30 per child (15% off for siblings). Collection is at 9am on Saturday morning from the Centre. The camping option is one of our favourites as it affirms friendships made throughout the week, gives children a chance to let loose in a different, safe environment and of course gives parents the night off! Coaches have a night rota and are able to be contacted throughout the night if required. The Activity Centre is located off Wyatt Road, HR1 3BX, 5 miles North of Hereford.

During these times children have a little more autonomy in their activites. We have quieter activities such as colouring, Uno and board games as well as more physical activities such as ball games and skipping. Occasionally we break out activities such as remote control cars.

To reduce the risk of transmission at our camps we have adopted the following precautions: All staff have taken an infection prevention course Full PPE is available to staff when in close proximity/care situations All parents are not allowed in the school building, drop off at social distance and are asked to wear a face mask Children use anti-bacterial hand sanitiser before entering the school and either hand their hands or use sanitiser between activities Children are put into bubble groups and equipment is either not shared with other groups or cleaned thoroughly between groups Each group has it's own toilet and wash basin Additional cleaning rotas have been drawn up for each site

You are able to pay for your child's place at the time of booking or up to a two weeks after your order is placed. Places will be cancelled if we do not receive payment by this point to allow others to book. Bookings made within two weeks of the camp* should be paid for at the time of booking. Our merchant account is through Stripe. They accept all major credit/debit cards. You are also able to pay via bank transfer and childcare vouchers. *This is the first day of the camp rather than the first day you book.

We accept most childcare vouchers including the government childcare scheme, Sodexo, Computershare, Caboodle, Edenred, Busy Bees. To find us please use the follwoing details and let us know if we're not there. All Stars at St Paul's. HR1 1UX All Stars at Holmer. HR4 9RX All Star Activities. HR1 3LD