Despite our booking system using calendar age, we operate in school years. This means the youngest child we can take is 4 years old, however, they MUST be attending reception at school. This is a requirement of our Early Years registration with Ofsted and is not flexible. The oldest children we take are in year 8 at school, meaning they are a maximum of 13. We do have flexibility at this age, often when it comes to children with SEND who will benefit from attending an additional year.

We endeavour to be inclusive and have experience with plenty of children that have required a little more assistance to maximise their day. We have a dedicated SENCO and some of our staff have specialist training such as 'autism awareness'. If you are concerned please get in touch with us and we can talk through how a day at camp might work. The only two aspects we struggle to offer is when your child may need consistent one on one support or specialist assistance.

The main camp runs from 9am to 4pm with the option to book early drop off from 8.05am and book late pick up until 5pm.

Is it possible to collect your children slightly earlier although we prefer, for both the coaches and your children, for them to stay with us until 4pm when they've completed the day's activities and potentially received a Star reward.

If you need to drop off or collect after 9am and before 4pm please let us know in advance as the camp doors are closed between these times and it the coaches/manager are busy it may take time to receive you.

We will always refund at least 50% of booking fee if given 48 hours notice; meaning a change in circumstances or long term illness is protected. Due to limited spaces, staff and equipment costs any notice under 48 hours will be unlikely to be refunded unless their are exceptional circumstances.

When you book, payments are due within two weeks of booking (unless booking within two weeks of the start date of the camp). You will always receive a 95% refund* if you need to change dates or cancel up to two weeks prior to the start of the camp. After this refund decrease to 75% within a week and then 50% as mentioned previously.

*Please be aware that childcare voucher payments are not able to be refunded.

Each day your child will need to have active wear; this means clothes that they can freely run around in, including sturdy footwear such as trainers.

They will need a sports cap drinks bottle and also lunch, unless you wish to book lunch with us.

Please consider the weather and pack wellies and a coat if required.

You'll also need to keep an eye out for updates as during the warmer months we often bring out the water pistols and slip and slides so children will need swim kit and a towel too.

Take note of any details/dates sent out in the camp information which will give you any additional kit requirements.

It is vitally important that on sunny days you apply sun cream prior to dropping children off with us and have some in their bag so we can remind them to top up midway through the day.

For both Holmer Academy and St Paul's, head to the main reception for drop off. If using Holmer Academy, please park in the retail park opposite and walk across as the car park is not big enough for 100 parents to come into it.

When dropping off your children in the morning please speak to the coaches if you have any queries, need to confirm your collection password, need to complete additional forms (such as administering medicine) or have medication to hand over.

When collecting please have your collection password memorised. This is especially important if different parents drop off and collect. Upon collection we suggest doing a quick check that your child has all their belongings - jumpers and coats usually being the main lost culprits.

Each day will usually include two breaks (one 15 minute and one 5-10 minute) as well as a 30 minute lunch break. We suggest packing snacks for both breaks as well as a well balanced lunch.

Lunches are available with us for £3.70 per day. Lunches need to be booked in advance as we use an external caterer. Children will also get a choice of fruit and snack during breaktime.

We don't force children to participate but it's worth reinforcing with them that they'll enjoy their day much more if they do. Our sessions change every 50 minutes and we often give choice to overcome a child feeling this way. We check on children and keep a specific eye out for children that don't seem engaged so that we can support them. If you are concerned about your child's participation, please let us know.